FAQs on Irrigation Management as a Service™
April 28, 2022
As more people learn about our new Irrigation Management as a Service (IMaaS™) solution, we compiled the answers to frequently asked questions. Here they are:
1. Why was Irrigation Management as a Service™ (IMaaS™) developed?
Irrigation Management as a Service (IMaaS) was developed to make smart irrigation more accessible to those who need it. After conducting thorough market research, Calsense determined the need is significant and that Calsense’s strong reputation for world-class support and innovation put it in the unique position of being able to drive this new era of smart irrigation. A few of the macro trends driving the timing of IMaaS include:
- Climate change, drought and the urgent need for water conservation, especially in the western United States
- Organizations are struggling with recruiting and retention
- Applications are moving aggressively to the cloud
- Procurement methods and budgets are evolving
2. What is IMaaS?
IMaaS is an “as a service” smart irrigation solution offered by Calsense. It provides customers with a turnkey approach to smart irrigation management. The ultimate solution can include components provided by Calsense, its contractors and/or your team, depending on budgets, current and anticipated staffing levels and where your organization’s priorities need to be.
3. Which types of customers are best suited for IMaaS?
Generally, IMaaS was designed to make smart irrigation more accessible for municipalities, school districts, universities, departments of transportation and homeowners’ associations, however within these segments, any of the following criteria are believed to identify the best candidates for the offering:
- Don’t have the capital budget and/or the expertise/labor to deploy and manage a smart irrigation management system
- Want to deploy smart irrigation management widely, but are forced to roll out over many years due to capital budget constraints
- Often outsource parts of their operation to third party contractors, or are struggling to find and retain staff
- Are used to buying via subscription
4. Is IMaaS financing?
No. IMaaS is a service, where all needed hardware, software and services are made available to the customer. Think of it like you would your subscription to Netflix or Office 365.
5. How does the customer pay when signing up for Irrigation Management as a Service?
Generally, IMaaS customers will be billed for the service annually, in advance of each year.
6. With IMaaS, can an organization subscribe to the equipment only, without any additional services?
Yes, if they are staffed to cover their own services. In the end, Calsense wants the customer to wind up with a complete solution, but Calsense is happy to complement what they can and want to do in-house.
7. With IMaaS, how are expansions to an IMaaS customer’s system handled as it relates to the term of the service contract?
Add-ons become part of the overall deal with a contract amendment, which can either use the original term of the contract or extend the whole contract by whatever amount of time has passed since the original agreement.
8. How often will reports be provided to the customer?
Generally, although configurable, alerts are available in real-time, whereas reports will typically be generated and shared with IMaaS customers monthly.
9. Who gets alerts?
System alerts will usually be shared with Calsense, the customer and any contractors involved in keeping the system operational.
If you have additional questions or would like to learn more, please contact us here.